Returns, Refunds, And Exchanges

This page is a launch-ready customer-facing policy template. If you sell through a Go!BrightCart storefront, publish a version of this policy that matches your real business rules.

Response times

• We aim to respond to return, refund, and exchange requests within 1 business day.
• Once a request is approved, we aim to process the next step within 2 business days.

Refunds

• Full or partial refunds may be approved when an item arrives damaged, the wrong item was sent, or the order could not be fulfilled as promised.
• Refunds are sent back to the original payment method.
• After a refund is submitted, bank or card posting times depend on the payment provider.

Physical returns

• Contact support within 14 days of delivery if you need to request a return.
• Approved returns may require the product to be unused and returned in its original condition.
• Return instructions are handled manually at launch, so customers should wait for approval and mailing instructions before shipping anything back.

Exchanges

• Exchanges are handled manually at launch.
• If a replacement item is available, support will confirm the next step.
• If a replacement is not available, we may offer a refund instead.

Digital products

• Digital products are generally non-returnable after access or download.
• If the wrong file was delivered or the file is defective, contact support and we will work to correct or refund the order.

Subscriptions and recurring charges

• Subscription refunds and cancellations follow the billing terms shown during checkout.
• If you believe a recurring charge was made in error, contact support as soon as possible so the order can be reviewed.

How to request help

When contacting support, include:

• your order number
• the email address used at checkout
• a short description of the issue
• whether you are requesting a refund, return, or exchange

Launch note

At launch, some returns and exchanges may be processed manually instead of through an automated portal. That means support may send instructions directly by email after reviewing the request.